Orders are usually processed and shipped within 2 working days of purchase at our webshop.
Shipping times vary depending of the chosen shipment (regular or express). Average shipping time from order to departure is 1 to 3 working days. Your tracking number will be updated live after your order has been shipped.
Even though most of our customers are in the EU, UK and US, we ship worldwide. Some countries have complicated import, documentation and taxation rules which prevent us from shipping, but if we see an issue we will of course contact you regarding your order, and we will cancel and refund your money if we are unable to deliver to you.
Some items like batteries cannot be transported by plane due to safety restrictions, but we have a US warehouse allowing us to ship to American customers. If you have any concerns or questions, get in touch.
You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account.
If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on info@ebikeparts.shop. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
We encourage you to notify us of complaints by sending an email to info@ebikeparts.shop. If this does not lead to a solution, it is possible to sign up for dispute by the ODR Platform. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission.
sThis ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice you to submit your complaint first to us or by contacting us directly by telephone: +31 20 331 2691
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